Question 1

What areas do you cover for blocked drain services?

Accepted Answer

We cover all of Poole and the wider Dorset area, including Bournemouth, Christchurch, Wimborne, Ferndown, and Wareham. Our local engineers can typically reach any location within our coverage area within 1-2 hours for emergencies.

Question 2

Do you offer 24/7 emergency drainage services?

Accepted Answer

Yes, we provide 24/7 emergency drainage services for urgent situations like flooding, sewage backups, and completely blocked drains. Our emergency team is available every day of the year, including bank holidays.

Question 3

How quickly can you respond to a blocked drain emergency?

Accepted Answer

For emergencies in Poole and surrounding areas, we aim to arrive within 1-2 hours. Our rapid response times are one of our key advantages as local drainage specialists.

Question 4

Are you fully insured?

Accepted Answer

Yes, we carry comprehensive public liability insurance and professional indemnity cover. This protects both you and us during any work we carry out on your property.

Question 5

How much does drain unblocking cost in Poole?

Accepted Answer

Costs vary depending on the severity, location, and type of blockage. We provide free, no-obligation quotes before any work begins. Most standard unblocking jobs are offered at fixed prices with no hidden charges.

Question 6

Do you offer free quotes?

Accepted Answer

Yes, all our quotes are completely free with no obligation. We'll assess your drainage issue and provide a clear, itemised quote before any work begins. There are no call-out charges for quotes in our standard coverage area.

Question 7

What does 'No Fix, No Fee' mean?

Accepted Answer

Our No Fix, No Fee guarantee means that if we can't clear your blocked drain, you won't pay for the attempted work. This gives you complete peace of mind when booking our services.

Question 8

Are there any hidden charges?

Accepted Answer

No, we pride ourselves on transparent pricing. The quote we provide includes all costs for the work described. If we discover additional issues during the work, we'll always discuss these with you before proceeding.

Question 9

What causes blocked drains in Poole properties?

Accepted Answer

Common causes include fat and grease buildup from kitchens, hair accumulation in bathroom drains, tree root intrusion (especially in older Poole properties with mature gardens), foreign objects flushed down toilets, and natural debris. The coastal location can also lead to sand and silt accumulation.

Question 10

How can I tell if my drain is blocked?

Accepted Answer

Signs of a blocked drain include slow draining water, gurgling sounds from pipes, unpleasant odours, water backing up in sinks or toilets, and in severe cases, flooding or sewage overflow. If you notice any of these signs, it's best to address the issue quickly.

Question 11

Can I unblock a drain myself?

Accepted Answer

Minor blockages can sometimes be cleared with a plunger or drain cleaner. However, for persistent blockages, deep blockages in the main drain, or if you're experiencing recurring problems, professional equipment and expertise is needed. DIY attempts can sometimes make the problem worse.

Question 12

How do you unblock drains?

Accepted Answer

We use professional methods including high-pressure water jetting, electromechanical cleaning, and specialist tools. Before clearing, we often use CCTV cameras to diagnose the exact problem and location. This ensures we tackle the blockage effectively the first time.

Question 13

What is a CCTV drain survey?

Accepted Answer

A CCTV drain survey uses a waterproof camera inserted into your drainage system to visually inspect the pipes. This allows us to identify blockages, damage, root intrusion, and other problems without excavation. You receive a recording and report of the findings.

Question 14

When would I need a CCTV drain survey?

Accepted Answer

CCTV surveys are useful for diagnosing recurring blockages, as part of a property purchase, to locate the source of drainage problems, for insurance claims, and as part of home buyer surveys. They can save money by identifying issues before major repairs are needed.

Question 15

How long does a CCTV drain survey take?

Accepted Answer

A standard CCTV survey typically takes 1-2 hours, depending on the size and complexity of your drainage system. We'll provide a full report and video recording of the survey findings.

Question 16

What types of drain repairs do you offer?

Accepted Answer

We offer comprehensive drain repair services including patch repairs, drain relining (no-dig repairs), pipe replacement, manhole repairs, and excavation repairs when necessary. We'll always recommend the most cost-effective solution for your situation.

Question 17

What is drain relining?

Accepted Answer

Drain relining is a 'no-dig' repair method where a resin-impregnated liner is inserted into the damaged pipe and cured in place, creating a new pipe within the old one. This avoids the need for excavation and is often quicker and less disruptive than traditional repairs.

Question 18

How long do drain repairs last?

Accepted Answer

Professional drain repairs are designed to last for decades. Drain relining typically has a lifespan of 50+ years. We guarantee our repair work and use high-quality materials to ensure lasting results.

Frequently Asked Questions

General Questions

Pricing & Quotes

Blocked Drains

CCTV Drain Surveys

Drain Repairs

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